Google, Facebook, Yahoo! Local, Booking.com, Expedia.com, Zillow, Indeed.com, TripAdvisor, Apartments.com, Yelp, Glassdoor.com, Grubhub, Hotels.com, Cars.com, Cargurus, Apartment Guide, Better Business Bureau, OpenTable, Trustpilot, Avvo, Edmunds, Wellness.com, DealerRater, Houzz, Angi (Angies List), Healthgrades, Zocdoc, Vitals, Rade MDs, A Place For Mom, Caring.com, Senior Advisor, Weedmaps, Leafly, Insider Pages, Carafe, Citysearch, Foursquare, TrueLocal . . . and many more!

Certainly! With Vendasta's Reputation Management, you have a seamless way to manage your online reputation across various platforms. You can respond to Facebook and Google reviews directly within our user-friendly interface, making it quick and straightforward. For other review sources, we've designed a convenient process. You can effortlessly draft your responses within the Reputation Management Product. Once you're satisfied with your message, a simple click takes you to the source platform, where you can easily copy and paste your prepped response. It's a smart and efficient way to engage with your customers, ensuring that your reputation remains positive and consistent across the board. Our goal is to make reputation management as effortless and effective as possible for you.

Absolutely! Reputation Management is designed to provide you with a comprehensive view of your online reputation, and that includes responses you make directly on review platforms. When a business owner responds to a review on a review platform, our system actively searches for these responses and displays them within the Reputation Management dashboard. This ensures that you have a centralized and complete record of all your review-related interactions, whether they originated within our product or directly on the review source. It's all about giving you a holistic perspective on your online reputation management efforts.

Reputation Management is a powerful tool on its own, but it can become even more potent when paired with complementary products and add-ons to boost your online presence and reputation management efforts: Review Responses: If you find yourself too busy to manage reviews on your own, our expert team can step in. With Review Responses, our professionals will respond to reviews on behalf of your business. This service ensures timely, well-crafted responses that showcase your commitment to customer satisfaction and reputation enhancement. Review Requests: Building a strong review profile begins with requesting feedback from your customers. Our team of experts can assist by sending out review requests to your customer list. This proactive approach can significantly boost the quantity and quality of your online reviews, helping you stand out in your industry.

Reputation Management doesn't automate review responses on your clients' behalf. However, our Pro and Premium versions come equipped with powerful AI tools designed to assist your clients in responding to customer reviews effectively. These AI tools are invaluable for businesses looking to manage their online reputation efficiently. They help by suggesting response templates and providing insights into the tone and content of reviews. While the actual response is still crafted by your clients, these AI-driven features streamline the process, allowing them to respond quickly, professionally, and in a manner that resonates with their customers. It's all about using technology to enhance your reputation management efforts while maintaining a personal touch in your responses.

We value your input and are always open to suggestions for adding new review sources to Reputation Management. However, to ensure the quality and reliability of these sources, they must undergo a vetting process. If you have specific review sources you'd like to see integrated into Reputation Management, please don't hesitate to share your suggestions. You can forward your recommendations to your dedicated account manager or submit them through roadmap.vendasta.com. We appreciate your feedback and will carefully consider your suggestions for future enhancements to our platform. Your insights play a crucial role in helping us continually improve our services.

Reputation Management offers a strategic advantage in the world of online reviews. While we can't delete negative reviews, we can help you push them down the list. How? By efficiently gathering more positive reviews! We strongly recommend collecting and showcasing all reviews, regardless of their rating. This approach aligns with guidelines from platforms like Google, which discourages the practice of "review gating" (preventing negative reviews from being posted). Embracing all reviews, positive and negative, can actually help businesses appear more genuine and trustworthy to their audience. Our platform streamlines the process of requesting reviews from your satisfied customers, making it easier than ever to amass a wealth of positive feedback. With an increased volume of glowing reviews, those occasional negative ones get buried further down the list. This means that when potential customers check out your reviews, they'll be met with a chorus of positivity, effectively overshadowing any occasional negative feedback. It's a powerful way to take control of your online reputation and showcase your business in the best light possible.

Absolutely! However, it's important to note that beginning on August 31, 2023, major mobile carriers in the United States, including T-Mobile and AT&T, will start blocking messages from unregistered businesses to reduce spam. To ensure your business can send SMS text messages, you'll need to register. This registration process will be conveniently available within our app, allowing you to comply with these regulations and continue utilizing SMS as a valuable tool for gathering reviews. We're committed to keeping you informed and equipped with the latest features to enhance your reputation management efforts.

NPS measures customer satisfaction by asking, 'How likely are you to recommend us?' Customers who score 9 or 10 are promoters—they love your business and spread the word. A 7 or 8? They’re passives—content but could switch. And anyone below a 6? Those are detractors who can damage your reputation. In addition to helping a business gauge a customer's satisfaction before inviting them to leave a public review, the insights gained from NPS can help a business understand who their best customers. Armed with this information, they can adjust their sales and marketing efforts to attract and convert more customers that are likely to love them.